Privacy Policy

Effective Date: 02/19/2026

Rich Smiles Rentals, LLC ("we," "our," or "us") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, and protect information when you use our website and services.

1. Information We Collect

• Contact Information: Name, phone number, and email address you provide when making a reservation or contacting us.
• Reservation Details: Dates, trailer type, rental terms, and related notes.
• Uploaded Files: Files you provide are encrypted during storage and are securely destroyed after your reservation is completed or canceled.
• Usage Data: Technical data such as IP address, browser type, device type, pages viewed, and interaction events collected for security, analytics, and site performance.
• Third-Party Service Data: Information collected by services we integrate with (see Section 4).

2. How We Use Your Information

• Process and manage reservations.
• Communicate with you regarding your rental.
• Maintain security and site performance.
• Understand site traffic and improve the user experience.
• Comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Retention

Uploaded files are encrypted upon receipt and deleted immediately after your reservation is completed or canceled. Reservation and contact information is retained only as long as necessary for rentals, business records, and legal compliance.

4. Third-Party Services

We integrate the following services, which process data under their own policies:

• Google Analytics - website traffic measurement and performance insights
• Microsoft Clarity - session analytics and behavior insights
• Google Maps API - map/location functionality
• Google Calendar API - scheduling and availability
• Google reCAPTCHA - protection from spam/abuse

For Google services (including Google Analytics), see: https://policies.google.com/privacy.

For Microsoft Clarity, see: https://privacy.microsoft.com/en-us/privacystatement.

5. Cookies

We may use cookies and similar technologies for session management, security (including reCAPTCHA), and analytics (including Google Analytics and Microsoft Clarity).

You can control cookies through your browser settings. You can also opt out of Google Analytics with Google's browser add-on: https://tools.google.com/dlpage/gaoptout.

6. Security

• Encrypted storage for uploaded files
• HTTPS for data in transit
• Access controls for sensitive information
• Scheduled deletion of files after completion or cancellation

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data (subject to legal retention requirements). To exercise your rights, contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated Effective Date.

9. Contact Us

Rich Smiles Rentals, LLC
[email protected] - (240) 513-8414