Privacy Policy

Effective Date: 08/07/2025

Rich Smiles Rentals, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, and protect information when you use our website and services.

1. Information We Collect

• Contact Information: Name, phone number, and email address you provide when making a reservation or contacting us.
• Reservation Details: Dates, trailer type, rental terms, and related notes.
• Uploaded Files: Files you provide are encrypted during storage and are securely destroyed after your reservation is completed or canceled.
• Usage Data: Limited technical data (IP address, browser type, device type) collected automatically for security and performance.
• Third-Party Service Data: Information collected by services we integrate with (see Section 4).

2. How We Use Your Information

• Process and manage reservations.
• Communicate with you regarding your rental.
• Maintain security and site performance.
• Comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Retention

Uploaded files are encrypted upon receipt and deleted immediately after your reservation is completed or canceled. Reservation and contact information is retained only as long as necessary for rentals, business records, and legal compliance.

4. Third-Party Services

We integrate the following services, which process data under their own policies:

• Google Maps API – map/location functionality
• Google Calendar API – scheduling and availability
• Google reCAPTCHA – protection from spam/abuse

Use of these services is subject to Google’s Privacy Policy: https://policies.google.com/privacy.

5. Cookies

We may use cookies for session management, security (including reCAPTCHA), and performance. You can disable cookies in your browser; some features may not work as intended.

6. Security

• Encrypted storage for uploaded files
• HTTPS for data in transit
• Access controls for sensitive information
• Scheduled deletion of files after completion or cancellation

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data (subject to legal retention requirements). To exercise your rights, contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated Effective Date.

9. Contact Us

Rich Smiles Rentals, LLC
[email protected] • (240) 513-8414