Frequently Asked Questions
Everything you need to know before renting a trailer from Rich Smiles Rentals.
Renting & Booking
How do I reserve a trailer?
Visit our Rent page, pick a trailer, choose your start and end time, sign the digital rental agreement, and pay securely online. No phone call or in-person visit needed to book.
Can I book same-day?
Yes — same-day reservations are often available, especially at our Greencastle home-base location. Check live availability on the Rent page to confirm before booking.
Do I need to call to make a reservation?
No. The entire process — selecting a trailer, choosing dates, signing the agreement, and paying — is handled online. If you have a specific question before booking, you can reach out and we will respond quickly.
Can I extend my rental after I have already picked up the trailer?
Extensions may be available depending on availability. Contact us as early as possible if you need more time so we can check whether the trailer is available for the extended period.
Rates & Fees
What rental periods are available?
We offer hourly, daily (24-hour), weekly (7-day), and monthly (30-day) rentals. Select the period that fits your project when you book online.
How much does it cost to rent a trailer?
Rates vary by trailer and rental duration. Check each listing on the Rent page for current pricing. We keep rates straightforward with no hidden fees.
Is there a security deposit?
A security deposit may be required depending on the rental. If applicable, it is authorized at checkout and released after the trailer passes the return inspection per the terms in your rental agreement.
Are there any additional fees I should know about?
Fees for damage, excessive cleaning, or late returns may apply as described in the rental agreement. View our full fee schedule before you rent.
Trailers & Equipment
What trailers do you have available?
We currently rent a 7x14 utility trailer. A car hauler is coming soon. Check the Rent page for live availability and specs on each trailer.
What is the size of the utility trailer?
Our utility trailer is 7 feet wide by 14 feet long with ramps, tie-down points, and solid payload capacity. It handles furniture, appliances, landscaping loads, construction materials, and general cleanouts.
What equipment is included with the rental?
Included equipment varies by trailer — check the individual listing for details like ramps, side rails, and tie-down points. Drop hitches are available at no extra charge if you need one.
What hitch ball size do I need?
Most of our trailers use a standard 2-inch or 2‑5/16-inch ball. The required ball size and drop are listed on each individual trailer page. Drop hitches are available at no charge if yours does not match.
Pickup & Delivery
Where do I pick up the trailer?
Our primary pickup location is the TA Travel Center in Greencastle, PA near I-81 Exit 5. We offer several pickup options — your reservation confirmation will include the exact location details.
Is delivery available?
Yes. Free delivery within 10 miles of Greencastle is available for qualifying rentals. Select delivery during the booking process or contact us to confirm whether your address qualifies.
How far is the pickup location from Hagerstown or Chambersburg?
Greencastle is roughly 15 minutes from Hagerstown, MD and about 10 minutes from Chambersburg, PA via I-81. We also serve Waynesboro, Martinsburg, and surrounding areas.
Towing & Requirements
Do I need a special license to tow a trailer?
A standard driver's license is sufficient for most utility trailer rentals in Pennsylvania, Maryland, and West Virginia. Always verify your vehicle's tow rating meets or exceeds the loaded trailer weight before you depart.
What does my vehicle need to tow a trailer?
Your vehicle needs a hitch receiver and the correct ball size for the trailer. The trailer's weight rating must not exceed your vehicle's tow capacity. We can advise on hitch requirements when you book.
What do I need to bring when I pick up the trailer?
A valid driver's license and your reservation confirmation. The rental agreement is completed online before pickup so no additional paperwork is required at the location.
Ready to rent?
Book a trailer online in minutes or reach out if you have a question not covered here.